Question 1

How can I order ice cream?

Accepted Answer

We release new, limited-edition flavors each week at hotplate.com/atozcreamery.(https://hotplate.com/atozcreamery) Quantities are limited and can sell out quickly, sometimes in under a minute, other times over several hours, depending on the flavor.

To stay in the loop, follow us on Instagram @atozcreamery (https://instagram.com/atozcreamery)and subscribe to our email list (you can sign up at the bottom of our homepage) and be notified via text to see when flavors go up for sale https://www.hotplate.com/atozcreamery?sms_reminder=true (https://www.hotplate.com/atozcreamery?sms_reminder=true)

Question 2

What does the ordering process look like?

Accepted Answer

Text reminders (if you're subscribed) will be sent minutes before the flavor is live. All pints are purchased online at hotplate.com/atozcreamery. (hotplate.com/atozcreamery.)We offer ~5 pick up times you can choose from during check out that will be at our shop.

We no longer have a lottery system*

Question 3

How do I get the ice cream after a purchase?

Accepted Answer

The location for pick up is 703 Mainstreet, Hopkins, MN 55343 (this is not a walk-in store front). For all orders, there will be multiple pick up windows to choose from during the online check out process. If you miss your pick up slot, hotplate.com/atozcreamery (hotplate.com/atozcreamery)has other times listed.

Question 4

What makes your ice cream unique?

Accepted Answer

Unlike most places that use pre-made ice cream mixes with added flavorings, we make our own base from scratch using a custom blend of local milk, cream, sugar, and other ingredients. This true house-made approach allows us to tailor each batch for the best possible texture and flavor.
Because we control the base, we can adjust it when adding ingredients like chocolate, fruit, peanut butter, or anything else creating a one-of-a-kind scoop every time. It’s a more thoughtful, hands-on process that makes our ice cream truly stand out.

Question 5

Do you repeat flavors?

Accepted Answer

We understand everyone has their favorites! While our goal is to keep things fresh with new and unique flavor combinations each week, we do bring back fan favorites from time to time.
At the start of each year, we revisit and re-release the top 4 most popular flavors from the year before. Outside of that, repeats are rare as we’re always experimenting and pushing for something new.

Question 6

How long will the ice cream keep?

Accepted Answer

If you're able to not devour your pint within hours, there is a best by date on the back of the pint. We suggest eating within 2 weeks for best/freshest quality but 3 months before iciness and texture changes affect the product. BB 102022-001 means best buy October of 2022. 001 means this was out first batch made in the month of October.

Question 7

Will you ever have a store front?

Accepted Answer

There's no store front at this time, but you may see us pop up in other places as we grow.

Question 8

Do you ship?

Accepted Answer

Unfortunately, we do not ship at this time. Would you like us to?! Shoot us an email and let us know!

Question 9

Do you offer refunds for missed pick ups?

Accepted Answer

We get it — life happens! If you miss your scheduled pick-up slot, you're welcome to come during any other available time listed for that flavor at hotplate.com/atozcreamery.(https://hotplate.com/atozcreamery) If we don’t hear from you within 6 days of placing your order, your pint will be forfeited without a refund.

For example, if you place your order on a Thursday, you have until the following Wednesday to reschedule or reach out to us.

Because of our small team and limited freezer space, we’re unable to store unclaimed pints beyond that window. We appreciate your understanding and support!