Question 1

How can I order ice cream?

Accepted Answer

A new flavor will become available each week on hotplate.com/atozcreamery website in limited quantities and sells out quickly, sometimes within a minute. The ordering process alternates each week between "First Come, First Serve" and a Lottery system (more details in the next Q).  Details on the drop are given on Instagram (@atozcreamery) and in emails if you are subscribed (you can do so on the  bottom of the homepage under the "Subscribe" function).

Question 2

How is the Lottery different from First Come, First Serve?

Accepted Answer

Currently, we alternate weekly between "First Come, First Serve" and a Lottery.   "First Come, First Serve" is the traditional system where orders are accepted whoever places them first. Instagram posts and emails will go out before flavors are live letting you know a general time.   For the lottery, an IG post and email will be sent out letting you know when the site is accepting submissions. Enter your email during the time frame to enter the drawing. Names are randomly selected and if you are chosen, you'll receive an email with order info to purchase one pint.

Question 3

How do I get the ice cream after a purchase?

Accepted Answer

The location of pick up is 703 Mainstreet, Hopkins, MN 55343 (this is not a walk in store front). For all orders, there will be a noted minute pick up window for each time listed. Failure to pick up will result in a forfeited pint with no refund as we have limited freezer space.

Question 4

What makes your ice cream unique?

Accepted Answer

We make our own ice cream base with a blend of milk, cream, sugar and other ingredients for a true homemade and one-of-a-kind experience. Most places use pre-made ice cream mix and add natural or artificial flavorings to make each of their flavors. Since ours is house made, we can alter our base recipe when adding in other ingredients like chocolate, cookies, peanut butter, cheesecake, and more to create the perfect texture and flavor profile every time.

Question 5

Will you repeat flavors?

Accepted Answer

We will repeat flavors very infrequently. We always have new ideas brewing and want to experiment with unique combinations as much as we can.

Question 6

How long will the ice cream keep?

Accepted Answer

If you're able to not devour your pint within hours, there is a best by date on the back of the pint. We suggest eating within 2 weeks for best quality but 6 months before iciness and texture changes affect the product. BB 062021-01 means best buy Jun of 2021. This means the ice cream was manufactured in December of 2020.

Question 7

Will you ever have a store front?

Accepted Answer

There's no store front at this time, but you may see us pop up in other places as we grow.

Question 8

Do you ship?

Accepted Answer

We do not ship at this time.